Terms & conditions

These terms set out the relationship between you and us. By using our website, or by buying from us, you agree to them. Nothing in these terms affects your statutory rights as a consumer.

Who we are

+PW, The Protein Water Company, is a trading name of The Millennium Cash & Carry Ltd, registered in England and Wales, company number 03890320. Registered address: QED Unit E, Purfleet By-Pass, West Thurrock, Essex, RM19 1NA. VAT number GB749485968. You can contact us at support@proteinwater.co.

"You" means a visitor to or customer of our website. "Carrier" means anyone we contract to deliver your order. "Goods" means the products we sell on our website. "Content" means information published on our website by us or by others with our consent.

1. Our contract with you

1. These terms apply to you as a visitor to our website and as a buyer of our Goods.
2. Goods shown may not always be available.
3. We accept your order by email confirmation, which also confirms the details of your purchase. That is when our contract is made.
4. We may change these terms from time to time. The terms that apply to you are the ones on our website on the day you order.
5. If we can't supply something you have ordered, we will tell you before dispatch. You can accept an alternative we offer, cancel your order, or keep the rest of the order without that item.
6. If we owe you money, we will refund it to your original payment method as soon as reasonably possible and in any event within 14 days of the day we agree the refund.
7. Goods are your responsibility from the moment they are delivered to you, or collected from a DPD Service Point.
8. We may cancel an order, for example if a product is unavailable or priced in error. If we do, we will refund you in full.

2. Price and payment

1. Prices include VAT. Delivery is charged as shown on our Delivery page and at checkout.
2. You must pay the full price of your order before we send any part of it.
3. Discount codes are applied to the value of your order, excluding delivery. One code can be used per order, codes can't be combined, and they can't be used on gift cards. We may change or withdraw offers at any time and a minimum spend may apply.

3. Subscriptions

1. A Subscribe & Save order renews automatically on the schedule you choose (every week, every 2 weeks or every 4 weeks) at the subscription price shown when you sign up, until you cancel.
2. We email you a reminder before each renewal. You can skip, change or cancel from your account at any time before the next order is dispatched, and nothing more is charged after you cancel.
3. There is no minimum term. You may also cancel within 14 days of signing up and get a refund for any order not yet dispatched.
4. If the subscription price changes, we will tell you before your next renewal and you can cancel before it applies.

4. Information you give us

1. You agree to give us accurate, complete and up-to-date information. We need it to process and deliver your order.
2. If you are unhappy with anything you have bought, please contact us within 60 days of purchase and we will do our best to put it right.
3. If you sign up for our emails you can unsubscribe or change your preferences at any time. How we use your information is explained in our Privacy policy.

5. Delivery

1. The Carrier delivers to the address on your order. If you ask for your order to be left in a safe place, it is left at your risk.
2. If we can't deliver within 30 days of your order, we will email you to arrange another date or a refund.
3. We may send your order in more than one delivery if items aren't available at the same time.
4. If your order doesn't arrive, please email us. We may ask you to complete a short declaration of non-receipt before we can refund or replace it.
5. Delivery services, times and costs are on our Delivery page.

6. Cancelling and returns

1. You may cancel your order within 14 days of receiving it by emailing support@proteinwater.co.
2. Because our products are food supplements, returned packs must be unopened, undamaged and in their original packaging, and sent back within 14 days of telling us you wish to cancel.
3. We refund the price of the Goods returned within 14 days of receiving them. If the Goods were faulty, damaged or sent in error, we also refund delivery and provide a free returns label.
4. If your order has already been dispatched and you no longer want it, you can refuse delivery or return it to us before we process the refund.
5. Full details are on our Returns & damages page.

7. Our products and website

1. We may change our website, its Content or our Goods at any time.
2. We take care to describe our Goods accurately, including ingredients, allergens and nutrition. Packaging may occasionally differ from the images shown. Always read the label before use.
3. Our drinks are food supplements and should not replace a varied, balanced diet and healthy lifestyle.
4. Our website may link to other websites. We are not responsible for their content or for any loss arising from your use of them.
5. We are not liable for losses that were not reasonably foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

8. Content and intellectual property

1. All Content on our website belongs to us or to the content provider.
2. You may view, download or print Content for your own personal use only. You may not copy, publish, sell or otherwise exploit it without our permission.

9. System security

You agree not to breach, or attempt to breach, the security of our website, and not to modify, reverse engineer, copy or damage any part of it or the software it uses. This includes accessing data without permission, probing or testing for vulnerabilities, interfering with the service for other users, forging email headers, or trying to obtain services you are not entitled to.

10. General

1. Rights of third parties. Nothing in these terms gives any third party any benefit under the Contracts (Rights of Third Parties) Act 1999.
2. Severability. If any part of these terms is found to be invalid, the rest remains in force.
3. No waiver. If we don't enforce a right straight away, we can still enforce it later.
4. Events outside our control. We are not liable for delays or failures caused by events beyond our reasonable control. We will tell you as soon as possible and do what we can to limit the effect.
5. Disputes. If you have a complaint, please contact us first and we will try to resolve it with you.
6. Governing law. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.