Returns
You have 14 days from delivery to tell us you'd like to return an unopened, undamaged pack. Email support@proteinwater.co and our customer care team will arrange it. Please send the pack back within 14 days of telling us, in its original packaging. Every return is checked before a refund is issued.
Refunds go back to the payment method you used, such as card, PayPal or Clearpay, within 14 days of us receiving the return. Each return is handled case by case, so please get in touch with any questions.
Arrived damaged or not what you ordered?
We pack every order carefully, but breakages can happen in transit. Email support@proteinwater.co within 48 hours of delivery, keep the pack as it arrived and send us photos of the damage. Once we've looked into it we'll arrange a replacement or refund. If the mistake is ours, we'll send you a free returns label.
Order not arrived?
If your order hasn't arrived within the delivery time on our Delivery page, email us with your order number and we'll investigate with the courier.
Subscriptions
You can skip, change or cancel a subscription at any time from your account before the next order is dispatched. Orders that have already been dispatched follow the returns policy above.
Nothing on this page affects your statutory rights.