Delivery

Every order is packed and sent from our warehouse in West Thurrock, Essex. Delivery is worked out at checkout from the weight of your order: a 12-pack of Protein Water is over 3kg, a 4-pack of Collagen Water is under.

Free standard delivery over £40UK mainland, 3 to 5 working days

UK mainland

Service When it arrives Cost
Standard 3 to 5 working days £4.95 under 3kg · £5.95 over 3kg
Next working day Order Monday to Thursday before 2pm £7.99
Weekend Order Monday to Friday before 2pm £9.99
DPD Service Point 3 to 5 working days, collect from a Service Point Standard rates

Free standard delivery applies to UK mainland orders over £40. Next working day and weekend delivery are charged as above unless you have a valid free delivery code.

Next working day

  • Order Monday to Thursday before 2pm and it is dispatched the same day for delivery the next working day.
  • Order after 2pm Monday to Thursday and it is dispatched the next working day, then delivered the day after.
  • Order on Friday before 2pm and it arrives on Monday.
  • Order after 2pm on Friday or over the weekend and it is dispatched on Monday for delivery on Tuesday.

Weekend

Order Monday to Friday before 2pm for delivery that weekend. After 2pm on Friday the weekend option disappears and comes back on Monday for the following weekend.

Outside the UK mainland

Area When it arrives Cost
Scottish Highlands & Islands 3 to 5 working days £15.99
Isle of Man 3 to 5 working days £15.99
Northern Ireland 3 to 5 working days £19.99

Highlands postcodes: FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50.

Islands postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3.

Subscriptions

Subscription orders go out on standard delivery on the schedule you choose. You get a reminder before each one, so there is always time to skip or change it.

Where we can't deliver yet

We can't currently deliver to the Channel Islands or outside the UK. Sign up to our emails and we'll let you know when that changes.

Still need help?

Our customer care team replies within one working day.

Contact us