Returns/ Refund Policy


All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 0203 823 6239 or Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

E Pick Pack 
Unit 12 Marsh Place
Gatehouse Industrial Area
HP19 8UG

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods:

If any item you receive from us arrives damaged, please contact us as soon as possible on  0203 823 6239 or by email  We will then advise you on the best course of action. 

In most cases we will ask you to return the item to us for an exchange or refund/Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.

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