refund and exchange policy

Our policy is you can return any of our products within 30 days of delivery for a refund or exchange.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Original packaging must be unopened to be qualify for a refund or exchange. Opened pack where the shrink wrap or outer carton has been removed unfortunately cannot be returned.

Also if packages are sent to us in a bad condition, we unfortunately won’t be able to give you a full refund or exchange.


How to return an item for refund or exchange:
Pack the item/s safe and securely, ensure the items are in a re-saleable condition (i.e. brand new condition, in original shrink wrap packaging). If packages are sent crushed in small packages, or are sent in a bad condition, we won’t be able to give you a full refund. Please only send your pack of +PW inside a box, which include filling material to ensure it is not crushed or creased. To give you a full refund the item must be in a resalable condition, i.e. the condition in which you received it.

Add a note which states your name, address, order number, and reason for return.
Send your parcel to:
E-Pick Pack LTD
12 Marsh Place 
Gatehouse IND EST.
Aylesbury
HP19 8UG

Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.

What happens next?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days of delivery if you asked for a refund. If you asked for an exchange, we will have the exchange product dispatched to you within 5 days.

Sale items (if applicable)
Please note only regular priced items may be refunded, unfortunately sale items such as those purchased on a 50% discount cannot be refunded.

How to return a faulty item:
Firstly, we’re sorry our product has not delighted you. We hate disappointing customers so will do our best to rectify the problem asap.

Add a note which states your name, address, order number, and reason for return.
Pack the item/s safe and securely.
Send your parcel to:
E-Pick Pack LTD
12 Marsh Place 
Gatehouse IND EST.
Aylesbury
HP19 8UG

We do advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days of delivery.

The above does not affect your statutory rights.

Refusing delivery
In the unlikely event that you wish to refuse your delivery or it is unclaimed from a pick up shop, you will be held responsible for the cost of returning the package to +PW.

Furthermore, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

When your return is back with us you will be refunded the value of your order, minus admin and processing fees. The average admin and processing fee is £14, however additional charges will be applied depending on order size and delivery address.

These fees are calculated upon return of your order. We make no profit on this – this is what we are charged by our couriers to send and retrieve your parcel.